IT Support Services.

Engagement Options

Together, Cu2 Global and MSP Blueshift offer four engagement models, all of which provide access to all of the engineering expertise and services required to provide your business a complete IT department to service your every IT requirement.


Service
Description

IT Department Pro                                                   

Fixed price, 24/7 unlimited access, onsite, phone and remote to all services.

IT Department Remote

Fixed price, unlimited access, phone and remote support. Onsite support is charged at a single fee of $200 per onsite visit.

IT Department Service Pack

A block of 10, 20, 50 or 100 hours used as you required.

Strategic Outsourcing

Perfect for organisations that want to strategically outsource certain necessary services to augment or free up internal IT resources.

We offer tailored services, such as server / desktop administration, systems monitoring and phone / remote 1stand 2nd level service desk. In fact any of the services we provide can be packaged to meet your requirements.


What you'll experience


Feature
Benefit

24/ 7 Australian based Service Desk                                                                                                                                                                                       

Our service desk is based in Brunswick Victoria, you have one number to call for all your IT requirements.

User support & maintenance for every device

We provide unlimited support on every device from workstations to servers, smart phones to printers.

Vendor management

You don’t need to spend your time chasing up your ISP or trying to get an update for your accounting package, we manage all of your venders.  

24/7 Monitoring and maintenance

We identify issues and perform real time maintenance to ensure fewer issues and faster response times.

Benefit from first call fix (FCF)

Our goal is to respond immediately to user based requirements and fix them on the first call to the service desk. Our FCF rates averaged 87% in Q4 2014

True IT management

Support and maintenance is only one function of a true IT Department.IT strategy, innovation, budgeting and asset management are also needed and provided. 

Guaranteed Service levels

We guarantee our service delivery and report monthly on our performance. Should we fail to perform in any given month we will pay the following penalties.

  • 1 miss = $500.00 Discount
  • 2 misses = Free support for the next month
  • 3 misses = Free support for the next month + $500 discount on support.

Response = An engineer will begin to work solely on the requirement, or will be dispatched if onsite is required within the guaranteed response time and remain working on the issue until completed.


Contact us today for more information or click here for FAQ.

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